Nify Trading Ltd. is looking for a suitable individual for the Retail Technology & Transformation Manager position for its Surrey, BC location. The role focuses on managing retail technology integration, store systems, cloud-managed infrastructure, vendor coordination, cybersecurity and digital transformation initiatives for telecommunications retail operations.

Main Duties

• Plan, organize, direct, control and evaluate the company's retail technology function supporting store operations, POS/payment connectivity, CRM/customer workflows, inventory visibility, video monitoring, secure branch operations and cloud-managed infrastructure.
• Develop, implement and maintain policies, procedures and best practices related to retail technology infrastructure, electronic data processing, computer systems development, cybersecurity and operational support.
• Lead digital transformation initiatives by identifying technology solutions that improve retail operations, customer experience, inventory management, sales performance and overall business efficiency.
• Meet with internal stakeholders, vendors, consultants and business partners to determine technology requirements, define project specifications, establish budgets and develop implementation timelines.
• Manage and coordinate cross-functional technology projects, including system upgrades, software implementations, cloud-based solutions, network enhancements and process automation initiatives.
• Lead and coordinate internal stakeholders, external technology vendors, managed service providers, system integrators, consultants, technical support resources and project-based contractors involved in retail technology and transformation initiatives.
• Oversee the design, development, implementation, operation, maintenance and administration of retail software applications, telecommunications systems, databases, networks and information systems.
• Evaluate security, reliability and performance of technology systems, including secure access, branch security policy, identity-based controls, centralized monitoring and incident escalation processes, ensuring compliance with organizational standards, regulatory requirements and industry best practices.
• Control departmental and project budgets by planning expenditures, evaluating technology investments, negotiating vendor contracts and ensuring cost-effective utilization of resources.
• Recruit, train, mentor and supervise information technology personnel and provide ongoing professional development opportunities to enhance team performance and technical expertise.
• Identify technology resource requirements, coordinate vendor and contractor support, provide technical guidance to store operations and support staff, and ensure knowledge transfer for ongoing technology operations.
• Analyze business processes and operational challenges and recommend innovative technology solutions to support organizational growth, scalability and competitive advantage.
• Assess AI-assisted monitoring, anomaly detection, video analytics, footfall visibility and store performance analytics where they can improve operational visibility and decision-making.
• Prepare management reports, project updates, risk assessments and strategic technology plans for senior leadership, and provide recommendations regarding future technology investments and transformation initiatives.
• Co-ordinate the work of regions, divisions or departments and report to the board of directors.

Employment Requirements

• A diploma or above in information systems, business technology, engineering, computer science or a related field is required. An equivalent combination of senior-level enterprise technology experience and recognized industry certifications will be considered.
• 10+ years of experience in designing and implementing enterprise-scale network and digital infrastructure solutions for multi-site organizations is required.
• 5+ years of management or functional leadership experience in systems analysis and architecture, information systems management, network design, cybersecurity, vendor management or technology project delivery is required.
• Industry-recognized enterprise certifications such as Cisco CCIE, CCNP Enterprise or equivalent are considered strong assets.
• Exceptional time management skills, attention to detail, teamwork and leadership skills.
• Ability to multitask, work independently and prioritize is required.

Position Information

• Position available and open to veterans of the Canadian Armed Forces.
• Position available and open to visible minorities.
• Position available and open to persons with disabilities.
• Position available and open to Indigenous people.
• Position available and open to newcomers to Canada.
• Position available and open to seniors.

Key Responsibilities

• Sell mobile phones, wireless plans, accessories and related merchandise.
• Process customer payments through the merchant/POS system.
• Assist with merchandise returns and related customer-service transactions.
• Provide customer service and help resolve customer questions or complaints.
• Support daily sales and performance reporting.
• Assist customers with device selection, activations, account setup, upgrades and basic in-store support.
• Perform other related retail duties as assigned.

Preferred Qualifications

• Customer-service or retail-sales experience is an asset.
• Comfortable learning mobile devices, wireless plans, promotions and basic account-support procedures.
• Good communication, teamwork, reliability and basic cash/POS-handling skills.